Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit.
No refunds, only store credit.
To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary, like bodysuits and swimsuits.
Other items in our store such as Puerto Rican Hoodies, Puerto Rican T-shirts and all Puerto Rican accessories comprising of water bottles and mugs are made to order and are therefore non-returnable.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Exchanges (if applicable)
We only replace items if they are defective, damaged or if incorrect item was sent. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 174 Ave. Winston Churchill Urb. Crown Hills, San Juan PR 00926-6013
Shipping (Free Returns)
There will be no cost for returning your product, you should mail your product to: 174 Ave. Winston Churchill Urb. Crown Hills, San Juan PR 00926-6013
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.